ESA contact number – 0870 186 5279

The Employment and Support Allowance (ESA) is administered in the UK by the Department of Work and Pensions (DWP). The DWP ESA is a financial benefit that is received if you are unable to work due to injury or illness, or will provide you with personalised help and support so that you can return to work if possible. You will be able to apply for the benefit from the DWP in certain circumstances if you are suffering from illness and injury and if you are employed, self-employed or unemployed. You could also be transferred to a Employment an Support Allowance benefit if you have previously been claiming some other benefits such as incapacity benefit or income support. The UK government has a contact helpline if you need to get in touch about receiving the ESA or have any questions about it. The ESA contact number is 0345 608 8545. This is a local telephone number and may be included in the minutes you receive every month from your telephone provider. This means that the ESA contact number can be called from anywhere in the UK and it will still cost the same, local call rate. The ESA telephone number is open between the hours of 9am and 5pm and falls within the remit of Job Centre Plus. The telephone number can be used for many types of ESA support.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call DWP about ESA directly, here are some of the departments you may wish to contact.

Employment and Support Allowance0345 608 8545

Further information about the DWP ESA can be gained by using the ESA phone number. When you first submit a claim for the benefit you will have to have a work capability assessment. This is for the extent of your injury or illness to be assessed for the DWP to understand how this will effect your work. Further information about the assessment can be given by the staff of the ESA phone number. Following the assessment you will then be placed into one of two groups if you are found to be entitled to the benefit. It may be that you will need to have regular interviews with a DWP adviser. The amount of the benefit that you will receive will depend on your own personal circumstances and the amount of income that you are receiving from another source. It will also depend on the type of benefit that you will qualify for and where your application is in the assessment process. General information about this ca be found at This website also gives links to two useful benefit calculators, Turn2us and entitled This will also help you to calculate how much benefit you could receive. If you do have specific questions, however, it is recommended that you use the ESA telephone number. If you have any problems claiming for the benefit then you can seek independent advice from the Citizens Advice Bureau. Your local office can be found on their website There is also a national helpline and you are also able to chat online with an advisor during office hours if you prefer.

Other ways to get in touch without using the ESA Number

As well as the ESA number, you can also contact the team for ESA support using several other methods rather having to call ESA. However, the GOV.UK website does recommend that you call ESA for the easiest way of communicating with them. If you are applying for the benefit but do not wish to do this on the telephone then you can complete an ESA1 form and take this along to your local Job Centre Plus Office. You may also be able to speak to an advisor with any queries you may have with the process there rather than using the ESA helpline. You may need to contact the ESA helpline however if you do have any queries after you make your application. If your application for the benefit has been rejected you are able to appeal. Your local Citizens Advice Bureau can help you do this. It is a good idea in these circumstances to call the ESA contact phone number to find out why before writing a letter to the DWP. The address for this will be on the recent correspondence that you would have had from them. The ESA contact phone number will also be able yo provide you with this information.

Contact ESA for any help or advice about receiving your benefit or the application process at any time. As an alternative, you may contact ESA help at your local Job Centre office, although it may be more difficult for advisors there to give you specific advice about your case. Make sure that you keep records of your conversations and write down any questions that you have when you think of them so that you do not forget them when you speak to an advisor.

ESA Opening Hours

DayOpening Hours
8am - 8pm
8am - 8pm
8am - 8pm
8am - 8pm
8am - 8pm
8am - 8pm
9am - 6pm

Department for Work and Pensions head office contact address

Department for Work and Pensions
Caxton House,
Tothill Street,
United Kingdom.