Parcelforce is one of the United Kingdom's biggest parcel courier services. It is a trading name of the Royal Mail Group who owns the network. It has several overseas partners and can deliver parcels from the UK worldwide. Parcelforce uses a traditional hub and spoke delivery network. One of the main advantages that Parcelforce has over other courier services in the UK is that it can also use local Post Offices as collection points in its network. This means that should a customer not be at home then they can collect their item from their local post offices. Similarly, parcels can also be posted via Parcelforce using local post offices. Parcel force operates a helpline for any queries or questions about a specific parcel or about its services generally. Parcelforce can be telephoned on 0344 800 4466. This is a local rate number and so the same cost will apply wherever you are in the UK and may be included with the usual quota of minutes that you get every month from your telephone provider. If however you are calling from abroad you will need instead to contact the local Parcelforce courier service. Details of this can found on the parcelforce website at parcelforce.com. The UK helpline is open between the hours of 8am and 7pm, Monday to friday, 8.30am to 5pm on Saturday and between 9am and 5pm on Sunday. The parcelforce helpline staff are highly trained individuals who have an excellent understanding of Parcelforce products and services and therefore will be able to answer any questions or queries that you may have.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Parcelforce directly, here are some of the departments you may wish to contact.
|PARCELFORCE DEPARTMENT||PHONE NUMBER|
|Customer Services||0344 800 4466|
There may be several reasons that you may wish to contact the Parcelforce helpline using the details above. It may be that you have a general query about delivery times or have a query about deliveries in certain parts of the UK. You may need further information about restricted items that you are not sure can be safely sent through the Parcelforce network. You may also have queries about costs or what would happen if you send your parcel and there is nobody at home to receive it. You may also need to call the Parcelforce helpline if you think that your item has been lost in the network somewhere, for example if you are expecting an item to arrive and it has not after checking the items tracking page on the Parcelforce website. There are a whole hosts of reasons therefore why you may need to speak to a Parcelforce advisor.
Other ways to contact Parcelforce
It may be that you need to contact Parcelforce but do not wish to do it by telephone for whatever reason. It may be that you do not wish to wait in a telephone queue, for example. Instead you can contact Parcelforce through their website using the feedback form on Parcelforce.com. This can be an effective way to send a query through to the Parcelforce team by secure message. You will then be contacted by email or your query will be followed up by a phone call. You will also be able to contact Parcelforce through social media if you wish. This can be done by using Twitter. Once you have signed in to your Twitter account go to twitter.com/parcelforceuk. From here you will then be able to tweet Parcelforce your specific query or you will be able to send them a direct message. Parcelforce UK does have a dedicated social media team that responds to queries very quickly. If you do not use twitter but you do use Facebook, this can also be an excellent way to contact Parcelforce. Use this to search for the Parcelforce page and then you can send the team a message through Facebook. Again, the Parcelforce helpline team will get back to most queries very quickly.
Parcelforce has several ways for its customers to get in touch about problems and queries regarding its industry leading courier network. Parcelforce has a highly developed customer support service with dedicated, knowledgable helpline staff. On of the reasons that Parcelforce has been so successful as a courier company is because of the excellence service that it makes sure that it provides all its customers with. This is made even stronger due to its ownership by the Royal Mail Group. If you have any questions at all about anything to do with the Parcelforce courier service be sure to get in touch using their dedicated UK helpline or by secure message or through using social media. The Parcelforce helpline can get busy in the middle of the day so if possible it might be worthwhile contacting them in the early morning or towards the end of the day if you do not wish to communicate with the team online.
Parcelforce Opening Hours
|8am - 7pm|
|8am - 7pm|
|8am - 7pm|
|8am - 7pm|
|8am - 7pm|
|8.30am - 5pm|
|9am - 5pm|
Parcelforce Head Office contact address
Parcelforce Headquarters UK
25 Caldecotte Lake Drive,