SSE is one of the leading energy companies in the United Kingdom and Ireland. The company exists to provide their customers with all the energy that they need to carry on with their daily lives. SSE aim to do this with reliability whilst selecting sustainable sources of energy. SSE's strategy is to not only to provide energy in a sustainable way but also to deliver on an economically sound strategic plan with regards to investment, as well as the storage, transmission and production of energy in the UK and Ireland market. SSE's customers are growing in number all the time. The company has a dedicated customer service team that can be reached by telephone on 0345 026 2658. The helpline is available between Monday and Friday, 8am to 8pm and between 8am and 2pm on Saturday. It is closed on Sunday.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|Customer Services||0800 980 8476|
There may be a wide variety of reasons why you would need to contact the SSE helpline on the SSE number above. It may be that you have a simple question or query regarding your SSE account that you would like answered. You may even not yet be a SSE customer and you may have a question about switching to the company or about an aspect of the SSE company. You may also need to contact the SSE customer service department if you have a question regarding your existing electricity or gas supply in terms of your latest bill. Perhaps you have an issue with your supply of gas or electricity and so need to contact SSE's technical department via their customer contact centre. You will also need to contact SSE by telephone on the number above if you have a complaint about their services. There are, therefore, a wide variety of reasons why you may need to contact the SSE customer service department whether you are already an SSE customer or not. The SSE telephone helpline is popular and due to the nature of the telephone calls that are made to SSE customer services, it can take a considerable amount of time to have your call answered. Therefore it is worth considering calling at a time that the telephone helpline is less busy. This tends to be early in the morning or late at night. The SSE helpline staff are dedicated, knowledgeable members of the SSE team and they will be able to deal with most queries during the telephone call or will transfer you to the most appropriate department.
Alternative ways to contact the SSE Customer Service Team
Apart from contacting SSE by telephone, it is also possible to contact the customer service team using the internet. There are several different ways that customers are able to do this. Firstly, you are able to use the secure form at SSE.com. This secure form asks a few basic questions about you and allows you to ask your question or query. Once you submit the form it is sent securely to the SSE customer service team. They will then return an answer to your question or query by email or by using the communication method that you have specified that you wish them to use in the form. Not only does this mean that you do not have to wait in a telephone queue, but it also means that you always have the answer to refer to if you ask them to respond by email, so that there can be no misunderstanding later. Another way that SSE can be contacted by customers is through using social media. SSE have a dedicated customer service support team that purely respond to questions and queries submitted to them through social media. If you use Twitter, go to twitter.com and log into your account as usual. You will then be able to search for the SSE page. From here you can tweet SSE your question or query and someone will respond - usually very quickly. You will then be able to communicate with SSE by way of direct message. This can be a very useful tool to communicate with SSE. If you do not use Twitter but do use Facebook, this can also be an excellent social media platform to use. Again, sign in to your Facebook page as normal before searching for SSE. From their page you can then submit a message and wait for a response from one of the SSE customer service team.
Scottish and Southern Electric, as one of the UK's industry leaders in energy supply has a highly developed customer service strategy. As well as its local call charges customer service helpline, the company can also be contacted via a social media platform as well as by secure email on the SSE website. There are a variety of reasons why customers may need to contact SSE.
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road